TERMS AND CONDITIONS
These terms outline the binding agreement between the customer(s) and Ship Hauls, doing business as (DBA) Super Auto Transport (hereinafter referred to as ‘Super Auto Transport’), a privately owned, registered, and bonded transportation brokerage company operating under USDOT and MC authority.
1. GENERAL TERMS AND GUIDELINES
1.1 Super Auto Transport acts as a licensed transportation broker. We arrange vehicle shipments through third-party carriers but do not own or operate trucks.
1.2 All carriers we assign are properly licensed, insured, and compliant with Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations.
1.3 Door-to-door service will be provided only if both the pickup and delivery locations are safely and legally accessible to commercial transport vehicles, including but not limited to semi-trucks. If either location is not accessible due to size, weight, safety, or local/Department of Transportation (DOT) regulations, the customer agrees to meet the carrier at a nearby alternative location, such as a public parking lot or a wide, accessible street, as designated by the carrier.
1.4 By booking a shipment, you confirm that you are the legal owner of the vehicle or have full authorization to transport it.
2. COMMUNICATION
2.1 Customers agree to be contacted via phone, email, or SMS for notifications including carrier assignment, pickup, delivery, and ETA updates.
2.2 Contact details may be shared with the assigned carrier to ensure proper coordination.
2.3 All pickup and delivery dates are estimates only. Weather, traffic, or mechanical issues may affect schedules. Customers will be updated as information becomes available.
2.4 Respectful communication is expected at all times. Abusive or offensive behavior toward Super Auto Transport staff or affiliates may result in service refusal.
2.5 By confirming a booking with Super Auto Transport, the customer provides consent to receive service-related emails, SMS messages, and notifications. This includes quotes, booking updates, delivery alerts, and customer support follow-ups. Customers also agree to the use of cookies for website functionality and personalized communication.
2.6 Customers may also receive occasional marketing messages, company news, or special offers. Subscription is optional, and customers may unsubscribe from promotional communications at any time by following the opt-out link provided in the email or by contacting us directly.
3. Quotes & Pricing
3.1 Quotes are based on the information provided by the customer (vehicle details, condition, dimensions, weight, pickup/delivery addresses, and requested dates).
3.2 Final pricing may change if the details provided are inaccurate or if special equipment/permits are required.
3.3 All payments must be made according to the terms outlined in the booking confirmation. Deposits may be required to secure scheduling.
4. Dispatch Schedule
4.1 For most standard vehicles (cars, SUVs, sedans, etc.), a carrier is typically assigned within 1–5 business days from the first available pickup date.
4.2 For heavy equipment, RVs, motorcycles, ATVs, and specialty units, carrier assignment may take 1–7 business days.
4.3 Expedited Shipping with guaranteed pickup is available upon request. Contact us for pricing and details.
4.4 Shipments requiring TWIC access may face additional delays beyond the estimated timeframe.
5. PAYMENT
5.1 Full payment must be completed before the vehicle is picked up.
5.2 Payments via credit card are subject to a 4% processing fee.
5.3 Verification may be required for card payments (ID and cardholder name must match).
5.4 Payment via check or ACH must clear before pickup.
5.5 Remaining balances may be paid directly to the carrier in certified funds (cash or cashier’s check) upon delivery.
5.6 Chargebacks or payment reversals are not permitted once a carrier has been assigned. Super Auto Transport functions solely as a broker and is not responsible for the carrier’s performance.
5.7 Claims for vehicle damage must be handled separately and do not excuse unpaid balances.
6. VEHICLE INSPECTIONS & PERSONAL ITEMS
6.1 Customers are responsible for ensuring the vehicle/unit is ready for transport and accurately described.
6.2 Remove or secure any loose parts. Customers are responsible for damage caused by unsecured items.
6.3 Vehicle conditions will be documented at pickup and delivery on the Bill of Lading (BOL). Both parties must sign off on this inspection.
6.4 Up to 100 lbs. of personal items may be included at no charge if stored in the trunk or below window level inside the vehicle.
6.5 Carriers may refuse overweight items or charge $1 per additional pound.
6.6 All personal items must be declared before booking. Undisclosed contents may result in cancellation or additional fees.
6.7 Liability for damage ends after BOL is signed upon delivery.
7. LIABILITY
7.1 Super Auto Transport and the carrier company are not liable for personal items placed in the vehicle; they are not covered by insurance.
7.2 Agreements made directly between customers and carriers are outside of Super Auto Transport’s responsibility.
7.3 Carriers are not responsible for mechanical issues incurred during transport.
7.4 Exterior damages noted at delivery and listed on the BOL will be covered by the carrier company.
7.5 Customers must report damage within 24 hours of delivery.
7.6 Damage reported after unattended delivery will not be accepted.
7.7 Super Auto Transport is not liable for claims; all damage claims must be submitted to the carrier or its insurance.
7.8 Super Auto Transport may assist with filing claims but is not obligated to mediate disputes.
7.9 Natural disasters and “acts of God” are not covered under liability.
7.10 Super Auto Transport cannot mediate legal disputes between the customer and carrier.
7.11 Carrier credentials are verified before assignment, but Super Auto Transport is not responsible for credentials that become invalid post-verification.
8. CANCELLATION POLICY
8.1 Customers may cancel for a full refund if no driver has been assigned within the estimated time window.
8.2 Cancellations must be submitted in writing to our support email or via SMS to our support number. Verbal cancellations are not accepted.
8.3 If a driver has been assigned, cancellation fees may apply.
8.4 Refunds (if applicable) will be processed within 2 business days of written request.
8.5 Super Auto Transport reserves the right to cancel service at any time in accordance with federal/state law.
8.6 Cancellations for Hawaii or Alaska shipments (after a marine carrier has been assigned) may incur additional fees deducted from the deposit.
9. Respectful Communication Policy
9.1 We’re here to help and committed to professional service. We kindly ask that you communicate respectfully with our staff and carrier partners. Harassment or offensive conduct may result in service refusal.